Something not quite right with your garage door or opener? If you think it might be a warranty issue, don’t worry – we’ll help you get it sorted without the runaround.
STEP 1: CONTACT US FIRST
Before you do anything else, give us a call or send us a message. We’ll ask you a few quick questions to help figure out what’s going on.
- Is the issue mechanical, electrical, or cosmetic?
- Is the product still under warranty?
- Does it sound like something that needs a site visit or can we sort it remotely?
Once we’ve got the basics, we’ll let you know the next step.
STEP 2: WE’LL TAKE IT FROM THERE
If we confirm that it sounds like a warranty issue:
- We’ll come out to inspect it if needed.
- Or we’ll contact the manufacturer on your behalf and lodge the warranty request for you.
Either way, we’ll keep you in the loop and make the process as smooth as possible.
YOU’RE NOT ALONE
Warranty issues can feel like a hassle, and while we don’t have warranty claims often, we’ve dealt with it before—and we’ve got an efficient system in place to sort it quickly and without stress.
If you’re not sure whether it’s covered or just want peace of mind, give me (Callum) a call at Lightning Garage Door Solutions – we’ll help you figure it out, no stress.
